Balsamiq Community Discussion

Acrobat Reader DC - Interactivity issue


Hi, I am a new Balsamiq Cloud user, I have just created a wireframe with links to different pages to simulate a webpage linking. When I export to pdf the interactivity works in Acrobat Pro DC but I can’t get it to work on Acrobat Reader DC. My client is likely to have reader, so I’m hoping i’ll be able to make it work.

I am using Chrome and opening the pdf in the latest versions of Acrobat Pro DC and Acrobat Reader DC.

Any help would be appreciated.


Hi @Waz and sorry for the hassle.

I’ve just tried to reproduce this issue but links seem to work fine in Acrobat Reader DC (both on Mac and Windows 10).

Would you mind sharing the related project (BMPR file) via so we can give it a try? We will keep your data strictly confidential and only long enough to try to debug your issue.

We’ll do our best to help! :slight_smile:


Thanks Virgin, I have sent the file now to that address.