Balsamiq does not start


#1

After installing balsamiq it does not starts but it crashes before opening. Have installed it again and again but it doesn’t work.


#2

Hi @janna,

Sorry you’ve hit this snag!

We are actually working hard on getting rid of this one for good.
Please head over to this pre-release version that should help with launching the app: https://balsamiq.com/download/next/

Also, would you mind helping us with this by sending us the “BalsamiqMockups3.log” file from the local folder to support@balsamiq.com? Here is the way to access if needed: http://support.balsamiq.com/customer/portal/articles/1033437

Please let us know if the issue persists @janna, we’ll dig deeper if needed!