When I go to any Confluence and attempt to launch Balsamiq I get an infinite load experience. Previously after 2-3 attempts to refreshing the page or launching a new tab would do the trick. However, now I can’t load Balsamiq whatsoever and can’t edit my wireframes.
Thanks for the post and sorry you’re having a problem here - let’s get this working for you. Can you try a couple of simple browser-related things so that we can start to narrow this down and isolate the issue?
I attempted what you suggested and it worked yesterday. However, today the issue has reappeared. I’ve done all three suggestions today and I’m again not able to view my wireframes in confluence nor load Balsamiq for me to edit existing wireframes.
Is there anything else that I can do to get this fixed?
Ugh, I’m sorry about that, Oscar.
Are you using Confluence Cloud? If so, it’s likely that this Atlassian bug is to blame. We just got an update that they are working on resolving it, so we are hoping it isn’t a problem for much longer.
If you indicate on their issue that it’s affecting you as well, that always helps it get noticed.
Beyond that, if you and your team want to move to Balsamiq Cloud until this is resolved, let us know, and we can get you set up. I’m sorry again for the trouble.
Yes, we are using Confluence Cloud. Yes, I would love to use Balsamiq Cloud in the meantime.
No problem, Oscar. I got your email and we’ll pick this up in there.
Could I please get access to Balsamiq Cloud. I’m currently using a free trial Balsamiq Cloud account as a workaround that’s linked to this email: email@example.com.
I sent you an email with some information about your Cloud account on October 9th - did you not receive it? I’ll DM you here also so you should have that in about 30 seconds.
I never received an email. Could someone please help. Also, is there an update as to when the bug will be fixed?
Ugh - so sorry you are not receiving our email. I also sent you a direct message via the forum here - did you not receive that message?
No matter… It looks like we have three different email addresses for you. I have just forwarded the email I sent on October 9th to the 2 other email addresses - fingers cross one of those gets through!