Balsamiq Community Discussion

Balsamiq Freeze during PDF export

Hello Team,
I read in some other posts about Balsamiq is freezing during PDF export. It was posted that the problem should be resolved on next release.

my Balsamiq still Freeze during PDF export or after while working with balsamiq projects. But the problem still resist. Is there any workaraound to export the projects yet?

Filesize 1’609 KB (shouldn’t be a problem)
Used Versions: Version: 3.4.5 - 08/31/2016 08:28 ,Adobe Air Player Version: WIN 22,0,0,175

Thanks a lot for your help.

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That’s super strange, @rech. I’m sorry about that!

Would it be possible to share the file with me at

I’ll take a look at it and see what’s going on. :slight_smile:

Hello Balsamiq Team

Thanks for your fast support on my case.
As you mentioned the error was on a not standard Font setting. As I changed the Font to a standard “Arial” the problem doesn’t occur anymore.



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I m having the same issue. whn exporting to Pdf nothing happing and it get freeze on exporting… Tried to change the fonts and nothing happened

I’m sorry about that, @bilal_f. Are you using Mockups 3 for Desktop?

If so, would you be able to send your project to us? We can take a look at it, and get it exported for you.

I’m also going through the same problem. In my project I have 515 mockups and while exporting to PDF the application freezes.

Version: 3.5.15 - 10/16/2017 14:51
Adobe Air Player Version: WIN 31,0,0,108

Hi @PauloFox,

Thanks for the post. I am sorry you are seeing this issue. Can you first ensure that you download and install the latest version (3.5.16) of the Mockups 3 app:

I’m not 100% that’s going to solve the issue but please install it so that we’re working using the latest version.

If you continue to have the issue after installing 3.5.16, would it be possible for you to send your BMPR project file to us for examination? If it’s small enough to attach to an email, can you email it to if not, can you share it with using whichever mechanism is most convenient for you (e.g. Dropbox). Thanks - we’ll be standing by.

Hi @alasdair, I downloaded the latest version of the application and also could not export the 515 mockups to PDF

Balsamiq Mockups
Version: 3.5.16 - 08/06/2018 10:09
Adobe Air Player Version: WIN 31,0,0,108

I sent an email to the support containing my project for research.

Thanks for trying, @PauloFox.

I’m wondering if the size of the project might be causing the issue there (we usually recommend keeping a project under 100 mockups), we’ll take a closer look as soon as we receive your project.

Sorry to revive an old thread, but this pops up in google so this might help someone

Everytime this happens I reboot my PC

Once the PC boots back up the project will export fine

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@Nicholas_LaDieu Just to be clear, is this on a macOS or Windows machine?

hi all,
I have the same problem " Balsamiq is freezing during PDF export " can you help me pls?

Hey @EliWave7,

If you choose a different, local location for the export, does it work?

We are currently waiting on an update for Adobe Air from Harman/Adobe so that we can get this bug fixed for good!

let me try :wink:

yep it work! thank you so much

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