Balsamiq Community Discussion

Balsamiq how to fix symbol not found

I made this:

After I click save as everything is gone and I get symbol not found. How can I fix this? I think because the parent cant be found that everything is gone.


Hi @zwembroek_man and sorry for the trouble.

Would you mind sharing your file with us via so that we can take a closer look?

Also, have you tried to check for a potential backup of the project, as mentioned here?

We’ll do our best to help!

I get this message

so I did send a email to you guys

Hey @zwembroek_man,

I got your email and I replied back before I saw this message.

Let me touch base with the dev team about this. However, if you copy the project out of the local storage folder, and onto your desktop, it will open. I was able to open that project on my machine.

Also in the backups I get the symbol not found error