Please explain the basic terms and their functions. Eg: what is a canvass and what purpose does it serve? The same goes for everything else like a button, icons, control functions etc. Someone with zero knowledge cannot get going with the help and tutorial provided because they pre-suppose knowledge of the raw basics.
Thanks for reaching out today, I’d love to help you with this.
Have you looked at this page already? https://support.balsamiq.com/tutorials/firstmockup/
This would be the perfect starting point for creating a mockup, with every item and feature detailed and pictured.
You will also find a lot of videos on this page, including two online courses we made recently: https://support.balsamiq.com/tutorials/
Hope this will guide you easily through the first steps! You can also write to firstname.lastname@example.org if you need anything else, we’re always here to help!