I am using Balsamiq desktop version since 2 days as I am working on very important project. Just all of a sudden, it shows me that file got corrupted and tried to resolve it but it didn’t.
Please resolve this issue ASAP and atleast send me the wireframes so that atleast I can get the wireframes that I did.
Please revert back, it’s so important. BMPR file attached.
I suppose to submit the file today’s morning anyhow. Please resolve this issue quickly and send me the working BMPR file or at least send me all the wireframes that I have under that.
Hi @Alef_Juarez, and sorry for the trouble with this project file.
There is no data to recover from this corrupted file but we have a local backup mechanism in the app, so let’s look for a backup of your project there, in the LocalFiles Folder.
The instructions for restoring a project are listed here.
Please let us know how that goes, and don’t hesitate to email us via support@balsamiq.com if you need more assistance.
Hello Team, My BMPR file just got corrupted and I was working on an important document to be submitted today. I have sent a mail to support. I will appreciate all the assistance I can get as I have tried to retrieve from the local files but the most recent file is not there.