.BMPR File Got Corrupted

Wireframes for Desktop
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admin edit: file removed to respect data privacy

Hello,

I am using Balsamiq desktop version since 2 days as I am working on very important project. Just all of a sudden, it shows me that file got corrupted and tried to resolve it but it didn’t.

Please resolve this issue ASAP and atleast send me the wireframes so that atleast I can get the wireframes that I did.

Please revert back, it’s so important. BMPR file attached.

Regards,

Nadeem Saiyed

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I suppose to submit the file today’s morning anyhow. Please resolve this issue quickly and send me the working BMPR file or at least send me all the wireframes that I have under that.

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Hi @Nadeem,

I am so sorry for the trouble with this project.

Have you tried looking for a backup file in your Support folder?
It should be located in the LocalFiles Folder, as mentioned here.

Hopefully, this will allow you to find a working version of this project.

Don’t hesitate to reach out directly via support@balsamiq.com if you need more assistance with this. We’ll do everything we can to help.

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Hello,

Thanks guys for suggesting me on time.

Yes, I recovered the file successfully and my work has been submitted further.

Cheers

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admin edit: file removed to respect data privacy

My file too got corrupted. Just right after I restarted my laptop

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Good day! I have encountered the same problem. But the LocalFiles didnt have my recent work.What to do

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Hi @Ruthyn_Ann_POTAYRE, and sorry for the trouble.

I’ve just replied to your email and shared more steps. I’ll stand by for your reply.

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Hi, can you help me to recover my file please. Thank you so much!

admin edit: file removed to respect data privacy

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Hi @Alef_Juarez, and sorry for the trouble with this project file.

There is no data to recover from this corrupted file but we have a local backup mechanism in the app, so let’s look for a backup of your project there, in the LocalFiles Folder.

The instructions for restoring a project are listed here.

Please let us know how that goes, and don’t hesitate to email us via support@balsamiq.com if you need more assistance.

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Hello Team, My BMPR file just got corrupted and I was working on an important document to be submitted today. I have sent a mail to support. I will appreciate all the assistance I can get as I have tried to retrieve from the local files but the most recent file is not there.

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I haven’t seen your email yet @Temitope_Moronkeji. Did you send it to support@balsamiq.com?

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I have sent the mail again. Thank you

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Amazing response time Thank you very much Brendan

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