Balsamiq Community Discussion

[BUG] Error adding custom pack from wireframes to go to my balsamiq cloud project


I get this message each time I attempt to add a new custom pack (from wireframes-to-go) to my Balsamiq Cloud project. Using Chrome 66.0.3359.170 on Mac.


Sorry for the trouble here, Jason.

We have seen this happen a few times, and we haven’t been able to track down the cause.

The good news is that if you clear your browser’s cache, that usually fixes the issue.

Give that a shot and let me know if you’re able to get those controls imported. If not, we will dig deeper.


Hey Brendan … thanks for the info. That worked!


Thanks, Jason. I wish we could fix that bug for good, but at least we have a good workaround.

Let us know if you run into any other weirdness, my friend.