Balsamiq Community Discussion

Can not export current mockup to PNG


When I export one (current) mockup to PNG I can’t download it. Nothing happens when I click DOWNLOAD button.
Please, help!


Hi @kotekhutsishvili!

Can I ask what web browser and operating system you are using? Also, have you tried restarting your browser?

We’ll get to the bottom of this! :smile:


Chrome Version 43.0.2357.81
Windows 8.

I’ve tried restarting the browser. I even tried it with Internet Explorer. No luck.
It doesn’t work on my coworkers laptop also.


Hey @kotekhutsishvili

Thank you for the additional browser information.
When you click on Download you should get a “Save” dialog to pick the target location for your images. Do you get the dialog?
Do you have any security settings that would prevent you from downloading a file from the web?


When I click download button. Nothing happens.


Hi @kotekhutsishvili

We shipped yesterday a new release. With it you should be able to download the image. The slash in the filename caused that the operating system could not store the file correctly.


Now that works.