Can not export current mockup to PNG


#1

When I export one (current) mockup to PNG I can’t download it. Nothing happens when I click DOWNLOAD button.
Please, help!


#2

Hi @kotekhutsishvili!

Can I ask what web browser and operating system you are using? Also, have you tried restarting your browser?

We’ll get to the bottom of this! :smile:


#3

Chrome Version 43.0.2357.81
Windows 8.

I’ve tried restarting the browser. I even tried it with Internet Explorer. No luck.
It doesn’t work on my coworkers laptop also.


#4

Hey @kotekhutsishvili

Thank you for the additional browser information.
When you click on Download you should get a “Save” dialog to pick the target location for your images. Do you get the dialog?
Do you have any security settings that would prevent you from downloading a file from the web?


#5

When I click download button. Nothing happens.


#6

Hi @kotekhutsishvili

We shipped yesterday a new release. With it you should be able to download the image. The slash in the filename caused that the operating system could not store the file correctly.


#7

Now that works.
Thanks!