Cannot retrieve created balsamic


#1

Hi! I am new in Balsamic… I created few balsamic screens but wasnt able to retrieve it anymore. It maybe version issues? my laptop crashed and I just installed balsamic in it. Please help.


#2

Hi @joann.suiraga and sorry for the trouble with your file. Let’s see if we can find it together.

It sounds like you’re using Mockups 3 for Desktop, right?

Have you tried searching on your machine for “BMPR”?
This should reveal any file saved there.

If the file still cannot be located, let’s check in your local store folder for a backup file. The folder is called “LocalProjects”, as detailed here.

Sorry again for the trouble. Please let us know how this goes, we’ll do our best to help!


#3

Hi Virgin!
Thank you so much for the help! You are right, extension is now bmpr, my previously saved file was in bmml extension.
I have converted my files to bmpr and it is now working.
Big Help!

BR,
Joann