Balsamiq Community Discussion

Can't export to PDF


Hi, I have a new problem where I can’t seem to be able to export my mockups to PDF. The process stops towards the end and stays there:


My project is very detail-intensive, probably more than the tool is designed for, and this has caused me some troubles in the past (as you guys in Support know). In this case I’ve flattened all groups, and worked with not too many mockups (9 in total) and symbols (11). I must say that I started with a larger project and deleted symbols, mockups and images from there, rather than starting from scratch. I use the desktop application, and it’s updated to the latest version (3.5.14).

Maybe there’s something in one of the last mockups that’s causing the issue?


Hi @JuanMejiasGoma,

Hope you’re enjoying the summer. :sunglasses:

Sorry for the snag, it seems like that specific project might be causing the issue indeed. Could you share it with us so we can give it a try and see if we can find the root cause for you?


The email is on its way :slightly_smiling_face: