My mouse keeps getting stuck as a hand and won’t switch back to a pointer. I have to exit Balsamiq every time to get it to revert back - it appears when I snap a picture with snip-it it get’s stuck - any suggestions on how I can revert it back?
Hi there @Louise_Kidney and welcome to the forum!
This sounds very curious. Can you let us know which OS platform you’re using - macOS or Windows - and the version of Balsamiq Wireframes for Desktop that you have installed and we’ll work out what’s going on.
Hi @alasdair ,
Yes, and thank you for your help know that your assistance is very much appreciated.
It’s, Windows, and version 4.3.1.
Note: I also notice that it happens when I move from Figma over to Balsamiq, too.
Thanks. Just to make sure I undertand correctly, you mean you have both apps open and you’re working in Figma. When you task to (Alt+Tab) Balsamiq, the pointer has changed to the hand and will not change back?
Yes that is correct.
One more question - when you say ‘Snip It’ is that a third-party app or are you using the built-in Windows ‘Snipping Tool’?
Built in Windows tool, secondly, I’m not using alt+tab - I have 3 monitors and I’m just going between the monitors and it is happening. @alasdair
Thanks @Louise_Kidney - we’ll check it out.
If it’s so annoying that it’s a dealbreaker for using the app, you could downgrade to the previous version (4.2.7) and see if that reverts things.
okay, I’ll try that after lunch to see if that makes a difference @alasdair I’m in a meeting right now.
I tried to revert to the older version (4.2.7) but it quits in the set-up with an error message ä newer version of Balsamiq Wireframes is already installed. Installer version: 4.2.7 - Current version 4.3.1. So, perhaps I have to delete the newer version and than download the older version?
Sorry @Louise_Kidney I should have said. You’d need to uninstall the current version first.
Also, make sure that you have your project files saved in - or copied to - a folder other than the default Support Folder before you uninstall/reinstall, just in case.
No problem, thanks and will do.