Balsamiq Community Discussion

Chinese can't display normally in exported pdf


#1

Product: Balsamiq cloud
OS: Win 10

In balsamiq cloud


In exported file
image


#2

So sorry for the snag, @Fang!

We can reproduce the same behavior indeed and it’s on our list to fix. We’ll get to it!

In the meantime, you should be able to export it without any issue using Mockups 3 for Desktop.

All you need to do is to download your project from Balsamiq Cloud, open it in Mockups 3 for Desktop and export the PDF from there.

Sorry for the extra steps but I figured it might help as a workaround while we work on fixing the issue in Balsamiq Cloud.

Hope this helps! Anything else, we’re here.


#3

I have a similar problem in Japanese.
I hope to be resolved early.


#4

Thanks for letting us know, @Shinya_Okano, we’ll get this one fixed!


#5

Same thing happens for Asian text in the Google Docs version.


#6

Our Google Drive plugin uses the same editor so the issue shows up there too indeed

Thanks for the report, @morinoko, we’ll get to it!