Confluence server can't export an image


#1

Hi,
I try export wireframe to png but get an error. Safari 11.1.2. With Google Chrome everything Okay


#2

Hi @aleks and sorry for the trouble.

I’ve just checked and the PNG export option works fine on my end, both in Safari (11.1.2) and Google Chrome.

Would you mind trying from a different Balsamiq project to see if it makes a difference?

Also, which option are you using to export your wireframe to PNG?

We’ll do our best to help!


#3

@Virgin Thank you for your response.
I tried a few Balsamic projects. I used option “Download”. “Attach to confluence” works fine


#4

Thanks for sharing the details, @aleks. I was finally able to reproduce the issue and this bug affects both Balsamiq Wireframes for Confluence Server and Balsamiq Wireframes for Jira Server.

I’ve looped in our dev team and we’ll work on fixing it.

Sorry again for the trouble and in the meantime, I would recommend exporting PNGs from a different browser since it affects only Safari indeed.


#5

Thanks a lot. I’ll be waitinig


#6

Thank you for the report! We’ll keep you in the loop. :slight_smile:


#7

Hi @aleks,

We’ve just released a new version of Balsamiq Wireframes for Confluence Server that has the fix for this exporting bug.

Thanks again for reporting it!


#8

Now works fine. Thanks a lot