Controls not working

I have just started using Balsamiq Cloud for designing website mockups. The issue is that the quick draw controls are not working. R,T, Y + Drag do nothing.
Am I doing something wrong.
Please help!

Hi @Shah and sorry for the hassle.

I’ve just checked and the feature works as expected on my end. Are you using any special keyboard layout by any chance?

We’ll do our best to help!

No. I am using HP Probook 450 laptop.

Is there any other key I have to get it start to work?

key press changes arrow icon but doesn’t do anything.

Hey @Shah, can you tell me what browser you’re using to access Balsamiq Cloud?

Also, if you open a private browser window and log into Balsamiq Cloud, do the quick draw shortcuts work?

I am using Chrome browser. I tried private window, it is the same there.

Ok it is working like 2 out of 10 times. I have to press both keys a few times and only then it works.
I don’t know what could be the issue. Keyboard keys and mouse pad are totally fine. why does it lags or doesn’t work smoothly or all the times?

Very strange, @Shah. It sounds like something is intercepting our shortcuts here.

Would you mind trying to use them in a different browser just to see if we have better luck there?