Corrupted file - how do I recover?


#1

Been using Balsamiq with Google Drive successfully for 3 days. All of a sudden now when I try to open a .bmpr file I get this cryptic message. Anyone know what this is and how to recover my 3 days of work?

“Balsamiq Wireframes for Google Drive Error” “Unexpected error: null - Error 404”

Choosing a different Google account does not make sense since I have the right one chosen (the same single one I’ve been using).


#2

Hello @Vijay_Ganesan

Thanks for the post - I’m sorry to hear about this as it’s obviously very frustrating and not a great start to your Balsamiq experience.

I don’t think this is file corruption, rather an account issue which we’ll investigate.

In the meantime, can you send a copy of the .BMPR file to support@balsamiq.com and we’ll check it out to be absolutely sure.

We’ll be back in touch on the 404 error as soon as we have an update, ok?

Regards

Alasdair