Balsamiq Community Discussion

CTRL-V not working, Paste button disabled


#1

Pressing CTRL-V does nothing in Balsamiq Cloud. I cleared the browser’s cache and I still cannot paste. This is frustrating. I’m using Firefox Quantum 62.0.3 on Ubuntu 16.04. I tried a new Private Window in a new Firefox profile with no Add-ons, Plugins, or Extensions. I also rebooted my machine. Same issue. I can paste text using CTRL-V in text boxes, but I cannot paste elements. SHIFT+INSERT and CTRL+SHIFT+V also do nothing.

Clicking the Paste button in the toolbar shows a popup and does not paste. How about fixing that first and then fixing CTRL-V?


#2

CTRL-V also doesn’t work in Balsamiq Cloud on Chromium 69.0.3497.81 on Ubuntu 16.04. I am now blocked. :frowning:


#3

Hi @michael206 and sorry for the trouble with this one.

As I mentioned in my email reply, I’ve looped in our dev team with your report and we’ll do our best to fix this bug on your platform. We’ve been tracking this one down on multiple platforms in the past week.

In the meantime, maybe using the Duplicate option could help (CTRL+D)?

We’ll let you know as soon as we make progress on this one.


#4

Hi @michael206,

We just pushed a fix for this bug, would you mind giving it another try and let us know if it works fine?

Thanks for the report!