Error: Cannot Import Assets


#1

I am having issues trying to import assets. The error seems to be file size related (.png files > ~200-600 KB).

The error popup I am getting:

Problem Saving Edit (error 6039)
We couldn’t save your last edit, so we need to reload your project. You’ll lose that small edit, but all your previous changes were saved correctly and won’t be lost. [there is reload button in the popup]

To recreate the problem reliably I created 7 Files as indicated below and tried to import until I could succesfully import an asset (see numbered list), the filenames are simply the size of the file in pixels and either MB or KB, and if said file is simply a duplicate of another (to see if the issue had to do with the number of files, or that some file’s contents were identical to another. Again, the conclusion is the error is only file size dependent.

Tried to import these into the same project:

  1. 1684 x 992 - 3.2 MB.png - attempt to import into asset’s - FAILED
  2. 1280 x 794 - 1.9 MB.png - attempt to import into asset’s - FAILED
  3. 1024 x 603 - 1.3 MB.png - attempt to import into asset’s - FAILED
  4. 800 x 471 - 828 KB.png - attempt to import into asset’s - FAILED
  5. 640 x 377 - 598 KB.png - attempt to import into asset’s - FAILED
  6. 320 x 189 - 161 KB.png - attempt to import into asset’s - PASSED
  7. 320 x 189 - 161 KB copy.png - attempt to import into asset’s - PASSED

#2

Hi Michael,
Sorry for the snag and you are right, we have verified the malfunctioning you so precisely reported.

Our experts are already investigating the issue and we will send you a solution as soon as possible.

Sorry again for the hassle.


#3

Hi Michael,
We have just released a fix for the issue you reported.

Sorry again for the snag and contact us for any other issue!