Error export to PDF


Hello, I try to export to PDF and I do not get it, it ends with an error
The same happens when exporting to PNG

In Browser Google
Version 65.0.3325.146 (Official build) (64 bits)

You can not access this website
It is possible that the web page blob: https: // is temporarily inactive or has definitely moved to another address.

Thank you


Hi @Carlos_Alfonso_Contr,

Thanks for the post and apologies for this interruption. Let’s gather a little information and we’ll get to the bottom of this for you, ok?

First, can you try logging into Drive using a Chrome Incognito window and performing the export - does the same thing happen or does the export work as expected?



Solved. Start in INCOGNITO mode in Chrome and then balsamiq and my project, and if I could export to PNG and PDF.

Apparently the cookies or temporary files were causing problems.

I eliminated them and it worked without problems.

In any case, it is very strange, because yesterday I worked on the project without problems.
But it has been solved.

Thank you


Sorry about the trouble with that @Carlos_Alfonso_Contr. The cache can be a weird thing sometimes. Let us know if you run into any other questions or issues.


Did you find a permanent solution to this? I’m having the same problem and using Balsamiq Wireframes in incognito indeed helps. But I can’t get it to work in non-incognito even after deleting all the cookies and emptying browser.


If you have completely cleared the browser’s cache, @theCrow, then it may be an extension that is causing the issue.

Try disabling your extensions, and then see if it works. If it does, then we can figure out which one is causing the problem by re-enabling them one-by-one. It’s a little tedious, especially if you have a lot of extensions, but it will get us to the bottom of it.

Let me know if that works.


I tried disabling all my extensions and after that (with extensions disabled) doing a “Hard reset and empty cache” with a wireframe open. It didn’t help.

I already discussed this with your support on email and this clearly is some Chrome problem and quite a recent one since I export wireframes almost on a daily basis and I’m quite sure it worked last week. I’ll keep digging.


That’s super weird, especially since it works fine in Incognito mode.

Just to confirm, have you cleared the Cached Images and Files & Hosted App Data from the advanced tab in Chrome’s Clear Browsing Data setting?


I’m not sure if I did it exactly like this earlier but I just tried this and the problem persists.


Thanks for giving it a try, Mika!

I’ve looped in our plugin developer, Stefano, and he’ll take a closer look at it today. We’ll reach out to you as soon as we have more information to share.