Thanks for sharing more details, @lenen.
I’ve looped in our plugin developer, Stefano, and we’ve tried to reproduce the issues mentioned above but it seems to work fine on our end, even when using the BMPR file that you’ve shared.
We are suspecting that some specific Jira configuration might be causing this on your side. Stefano suggested doing an Instance Health Check using the Troubleshooting and Support tools. Would it be possible to give it a try?
Also, we think that it might be easier to troubleshoot this over email so would you mind replying directly via email@example.com?
Sorry again for the hassle, Lene. We’ll do our best to help!