Balsamiq Community Discussion

Error when trying to add mockup on Confluence



We can’t create new mockups for Balsamiq Mockups 3 for Confluence Cloud today. When I try to add a new Balsamiq to a page on Confluence, I get the error “Balsamiq Mockups Unable to find the selected mockup data”. Here’s a screenshot:

It was fine yesterday and we haven’t changed anything that I know of - any ideas what it might be?



Hi @robfkennedy and sorry for the snag.

Does this happen on any Confluence page?
Any change made to the permission schema maybe?

Would you mind replying to directly so we can take it from there?
This might be easier, especially if we need to set up a video call. :slight_smile:

Sorry again for the trouble, we’ll do our best to help!