Error when trying to add mockup on Confluence


#1

Hi

We can’t create new mockups for Balsamiq Mockups 3 for Confluence Cloud today. When I try to add a new Balsamiq to a page on Confluence, I get the error “Balsamiq Mockups Unable to find the selected mockup data”. Here’s a screenshot: http://prntscr.com/dgtj15

It was fine yesterday and we haven’t changed anything that I know of - any ideas what it might be?

Thanks
Rob


#2

Hi @robfkennedy and sorry for the snag.

Does this happen on any Confluence page?
Any change made to the permission schema maybe?

Would you mind replying to support@balsamiq.com directly so we can take it from there?
This might be easier, especially if we need to set up a video call. :slight_smile:

Sorry again for the trouble, we’ll do our best to help!