Error when trying to open projects


#1

I’m attempting to open projects, both that I’ve created and some shared with me, and I repeatedly get the following error: Unknown error state while getting editor library: {“readyState”:4,“status”:404,“statusText”:“error”}

Any ideas what this means and how to resolve it?


#2

Hi @ltaylor6 and sorry for the trouble.

It sounds like your browser is unable to load our editor, maybe due to a network issue.

Could you please try again from a different network to see if makes a difference?

If the error persists, could you please open the dev console on Chrome and share what shows up in the network tab while searching for editor to narrow down the results?

Feel free to reply directly to support@balsamiq.com, it might be easier to go back and forth from there. We’ll do our best to help!