Export PDF and over write existing document - fails


#1

I have installed Balsamiq Mockups 3.1.2 and I have an issue exporting to a PDF. When I export and overwrite an existing PDF, Mockups shows it is saving, but it does not save. The old copy remains. I must first delete the old PDF before saving or save as a new name. Anyone else see this behavior?


#2

Hi. Sorry to hear that the PDF isn’t overwriting the file for you. I just did a test on several projects I’m working on and can’t reproduce this, unfortunately.

It may be helpful for us to get a look at your files if you’d be willing to share them. If you’d be willing to work with us on it email the file to support@balsamiq.com.

We will keep your files in the strictest confidence and only long enough to verify the software is fixed.


#3

I had the overwrite issue, having the PDF open at the same time in Acrobat Reader.


#4

Ah, I see. So the issue only occurs when you have the file open and re-export. Closing the PDF first and then re-exporting work, which is what I was doing. Thanks for helping me figure out the steps, Andi. I’ll alert the team.


#5

For whatever reason, it is now not re-creatable. it exports to PDF with no problem now.

For the problem Andi had for overwriting an open PDF, Balsamiq does throw an error message when this is the case.


#6

Thanks for the follow up, schlehub. We’ll work on the overwriting bug.


#7

Hi there,

I have also faced a problem with exporting a project to PDF when I had already the PDF file with the same name opened, so a problem with re-writing an existing PDF. I had an error message 3013.

Good that I remembered this topic. So it helped when I closed the Adobe Reader :blush:


#8

I am having this problem with PNGs. It asks me to overwrite, and I do, but it really just saves a copy with a “2” appended to the file name.


#9

Hey Ben,

I am having some issues reproducing this on OS X or Windows. Are you using the latest version of Mockups (https://balsamiq.com/download/)?

If you have a moment, shoot me an email (support@balsamiq.com) and we can get to the bottom of this.