Balsamiq Community Discussion

Export problems (Images in PDF)


I created a mockup and integrated images. In the editor I can see the images but if I change from the Editor to the Project View the images are gone.

Here is what I mean:

Here you can see the Editor where the image is visible.

But when I switch to the Project view, the images are gone:

<img src="/uploads/balsamiq/original/1X/e5c597866ab62b82e4d41e779373c59d00559800.png"width="690height=“391”>

If I export to PDF there are no pictures, too.

I tried to import the images from my device and also uploaded them to imageshack to import the files (URL), no changes.

I hope you can help :smile:
best regards!


Hi @DennisBo,

Sorry you’ve hit this snag.

Are you comfortable with us looking at the related project/mockup so we can try to figure out what’s causing it? We will keep your data in the strictest confidence and only long enough to try to debug your issue. If so, please send a mail to including the site URL and the name of the related project and mockup.

Sorry again for the hassle, we’ll get to the bottom of it!