Balsamiq Community Discussion

Failed to get attachment descriptor: 403


We just installed the Balsamiq add-on in Confluence Cloud and when I try to create a mock-up I get the following error.

Failed to get attachment descriptor: 403

Any idea what is happening?
Balsamiq Error


Hey @Tyson,

I’m really sorry for the trouble you’re having with our Confluence Cloud. It’s an issue that we are tracking with Atlassian, and we are waiting for them to issue a fix for it.

You can follow along with our ticket here and see the other forum discussion here. As soon as we have any news on the matter, we will update everyone.

I’m sorry again for the trouble, Tyson. If you and your team would like to use the Desktop version of the app, let me know, and I will get you set up.