Balsamiq Community Discussion

File Corruption


Basalmiq 3 is intermittently corrupting files (file size goes to 0) on open. I reinstalled it to latest 3.3.14 and it happened again on the second project I opened. I thought it had to do with the auto open, but it happens on the manual open as well. Its gotten completely unstable. :frowning:


Hi @XRiver,

I’m really sorry for the trouble with this. Data loss is the worst thing for us so let’s try to see what happened here. I’d like to ask you some information to help:

  • What OS are you running?
  • Are you saving project files locally or on a network drive?
  • If they are saved a network drive, could you please try saving them locally to see if that helps?

Also, let’s try to get your data back:
We recently added a new backup system for all projects locally to an internal folder (starting with version 3.2.1). Here is the way to access the local store folder where these backups stay. Would you mind having a look and see if you can find a working version of the file(s)?

Sorry again for the hassle. Feel free to reply to if that’s easier for you. We’ll do our very best to get it sorted quickly!