File not opening


#1

Balsamiq file created in version 3.5.3 on a Mac (OS 10.12 Sierra) is not opening up on Balsamiq 3.2.4 on Windows 7 (VDI). The file begins the opening routine but then stalls on"Intializing Screen 1" message.


#2

Hi @luiscerda,

Sorry for the hassle with this.

Not sure about the cause but have you tried updating your Windows 7 version of Mockups yet?
If not, you can do so from this page.

Please let us know if the issue persists there, we’ll do our best to help! :slight_smile:


#3

Upgrading is not an option, as the app at work is delivered over VDI and the new version is not approved yet.


#4

Ah I see, @luiscerda.

Then, would it be possible for you to send us the related BMPR file via support@balsamiq.com so that we can try to reproduce the issue here? We will keep your data strictly confidential and only long enough to try to debug your issue.


#5

Done.