Balsamiq Community Discussion

File not opening


Balsamiq file created in version 3.5.3 on a Mac (OS 10.12 Sierra) is not opening up on Balsamiq 3.2.4 on Windows 7 (VDI). The file begins the opening routine but then stalls on"Intializing Screen 1" message.


Hi @luiscerda,

Sorry for the hassle with this.

Not sure about the cause but have you tried updating your Windows 7 version of Mockups yet?
If not, you can do so from this page.

Please let us know if the issue persists there, we’ll do our best to help! :slight_smile:


Upgrading is not an option, as the app at work is delivered over VDI and the new version is not approved yet.


Ah I see, @luiscerda.

Then, would it be possible for you to send us the related BMPR file via so that we can try to reproduce the issue here? We will keep your data strictly confidential and only long enough to try to debug your issue.