Balsamiq Community Discussion

[FIXED] Issue with copying cropped mockups as image

Balsamiq Edit: This has been fixed in version 3.3.9

Copying cropped mockups as image to the clipboard as image copies more than the cropped part.


  1. On the left side, I cropped a simple tab control
  2. I copied the control to the clipboard (“Export, Mockup to clipboard”)
  3. I pasted the copied image from the clipboard with (“Ctrl+V”)
    => the result is on the right side, it’s obvious, that the cropped area is part of the image as well

In mockups, this is not a problem, as I can copy paste the controls. But I’d like to paste the image into a Word document, this is a big issue.

I don’t know, when this was introduced, I observe this with Mockups 3.3.5 on Windows and Mac.

I tried exporting the cropped control CTRL+R

and got the same Problem with it.

Hi @andi,

Sorry for the snag! We apparently introduced this one with our latest version (3.3.5).

I was able to reproduce the issue by exporting the mockup to clipboard, but also when exporting it to PNG, as reported by @ArcticMe, and to PDF. I’ve passed the information to the dev team so they can quickly fix this one.

Thank you both for the report! I’ll keep you informed as soon as we have a beta release with the fix for this.

Thanks for the info Virgin. Is the 3.3.3 build compatible with the files I edited with 3.3.5?

I need this “copy image of cropped mockups” feature during the next few days heavily (and I currently don’t need the features introduced with 3.3.4 / 3.3.5).

Hey @andi,

You shouldn’t hit any issues using the 3.3.3 version while we are fixing this one, especially since you have no use of the latest features for now.

We’re here to help if you need anything else!

Well… I’m back with 3.3.3 but run into some other hitch (with 3.3.3):

  • create simple mockup with two controls
  • set one control as markup
  • hide markups
  • copy the mockup => dang… the clipboard holds more then only the visible part of the mockup (similar to the issue mentioned above, but this time not with crop, but with hidden markup)

I’m back to square one :o(

Please fix the issue as quick as possible… thanks!

Sorry for the continued hassle with the unwanted selection area @andi.

Good news, both issues are fixed in the latest beta version available here:

Just a word of caution: as this is a pre-release version, we don’t recommend using it on mission-critical work. The fixes will also be included in the next official version.

Please let us know if you need anything else @andi!

Hi guys,

Just wanted to mention that we just released our latest official version (3.3.9) including the fix for this.

Thanks again for the report and help! :slightly_smiling:

You can get the new version (3.3.9) here:

And the complete release notes are here:

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