Balsamiq Community Discussion

Frustrating Error: "You are offline. Fear not, all your changes have already been saved..."

Balsamiq Cloud is throwing an error at me every few minutes which is terribly frustrating and has made it very difficult to maintain flow in wireframe building and review sessions with clients. Has anyone else had this problem, and know how to resolve it?

“You are offline. Fear not, all your changes have already been saved. You can view, but not make edits while reconnecting. Please wait…”

This has been occurring since i started using Cloud a few weeks ago, while on many different, stable Wi-Fi networks that i know aren’t going offline.

Please help :slight_smile:

Ugh, I’m sorry about that @Koko.

Could you open up your browser’s Javascript Console and email us a screenshot of any errors you see there? That should help us track down the issue.

I’ll be on the lookout for your email. We will do everything we can to get this sorted.

Got your email @Koko.

I’ll reply there! :slight_smile:

I too keep getting these messages too regardless of using WiFi or Ethernet

Sorry to hear that, @Fred_Gustafsson.

As Brendan mentioned above, could you check your browser’s Javascript Console and email us a screenshot of any errors you see there?

We’ll do our best to help!