Glitchy artboard scrolling in Balsamiq Cloud


#1

Whenever I move an element around the artboard, the whole artboard scrolls as well. This only happens in Balsamiq Cloud, on the desktop app it’s fine. It’s very frustrating to have to resort to mouse keys to move items vs a trackpad.


#2

Hello @Jennifer_Nguyen,

That is very curious! I am having a little trouble picturing what you’re seeing. For context, I’ve attached a short animated GIF of what happens in Cloud when I move a control via the trackpad in Chrome on my MacBook Pro (High Sierra).

It would be really helpful if you could do a short screen-grab video of what you are seeing and let us see it. If you don’t have an easy way to do that, Recordit makes it very easy. Can you also let me know which platform you’re on (macOS, Windows, etc.) and which browser you’re using.

I’ll be standing by.