Balsamiq Community Discussion

Hi, Guys i have some problem opening the Balsamiq Wireframes

Hi, I have done installing but when i open the program,
it says Sorrym Balsamiq Wirefames encountered an error
Message below already contact support but slow
What do i have to do or download to fix this issue please thank you
My window 10 pro ram 8 before i can use but now i renew the window and install and this error appears

---------------- 4950-app.log ----------------------
[2020-03-11 09:28:28.586][Native] Application started, Balsamiq Wireframes version: 4.0.26
[2020-03-11 09:28:28.586][Native] OSVersion: Microsoft Windows NT 10.0.18363.0
[2020-03-11 09:28:28.586][Native] Architecture: x64
[2020-03-11 09:28:28.586][Native] .NET: .NET Framework Version: 4.7.2 or later
[2020-03-11 09:28:28.586][Native] Libraries in folder C:\Program Files\Balsamiq\Balsamiq Wireframes 4
[2020-03-11 09:28:28.586][Native] BalsamiqWireframesCommon.dll - 4.0.26.0
[2020-03-11 09:28:29.274][Native] BouncyCastle.Crypto.dll - 1.8.5.2
[2020-03-11 09:28:29.274][Native] ClearScript.dll - 5.6.0.0
[2020-03-11 09:28:29.274][Native] ClearScriptV8-64.dll - 5.6.0.0
[2020-03-11 09:28:29.477][Native] ControlzEx.dll - 3.0.2.4
[2020-03-11 09:28:29.664][Native] EngineIoClientDotNet.dll - 1.0.2
[2020-03-11 09:28:29.664][Native] EntityFramework.dll - 6.300.19.46401
[2020-03-11 09:28:29.664][Native] EntityFramework.SqlServer.dll - 6.300.19.46401
[2020-03-11 09:28:29.914][Native] FlickrNet.dll - 3.26.0.0
[2020-03-11 09:28:30.039][Native] FontAwesome.WPF.dll - 4.7.0.9
[2020-03-11 09:28:30.039][Native] Meziantou.Framework.Win32.CredentialManager.dll - 1.3.4.0
[2020-03-11 09:28:30.039][Native] Microsoft.Data.Sqlite.dll - 3.0.119.53112
[2020-03-11 09:28:30.039][Native] Microsoft.Win32.Primitives.dll - 4.6.25714.01
[2020-03-11 09:28:30.039][Native] netstandard.dll - 4.6.26011.1
[2020-03-11 09:28:30.039][Native] Newtonsoft.Json.dll - 12.0.3.23909
[2020-03-11 09:28:30.039][Native] NLog.dll - 4.6.8.10751
[2020-03-11 09:28:30.258][Native] PdfSharp-wpf.dll - 1.51.5185.0
[2020-03-11 09:28:30.258][Native] QuickConverter.dll - 1.2.5.0
[2020-03-11 09:28:30.289][Native] ShaderEffects.dll - 4.0.26.0
[2020-03-11 09:28:30.352][Native] SocketIoClientDotNet.dll - 1.0.2
[2020-03-11 09:28:30.367][Native] SQLitePCLRaw.batteries_v2.dll - 2.0.2.669
[2020-03-11 09:28:30.524][Native] SQLitePCLRaw.core.dll - 2.0.2.669
[2020-03-11 09:28:30.617][Native] SQLitePCLRaw.nativelibrary.dll - 2.0.2.669
[2020-03-11 09:28:30.742][Native] SQLitePCLRaw.provider.dynamic_cdecl.dll - 2.0.2.669
[2020-03-11 09:28:30.742][Native] SuperSocket.ClientEngine.dll - 0.10.0.0
[2020-03-11 09:28:30.742][Native] System.AppContext.dll - 4.6.25714.01
[2020-03-11 09:28:30.742][Native] System.Buffers.dll - 4.6.25519.03
[2020-03-11 09:28:30.742][Native] System.Collections.Concurrent.dll - 4.6.25714.01
[2020-03-11 09:28:30.742][Native] System.Collections.dll - 4.6.25714.01
[2020-03-11 09:28:30.742][Native] System.Collections.Immutable.dll - 4.700.19.56404
[2020-03-11 09:28:30.742][Native] System.Collections.NonGeneric.dll - 4.6.25714.01
[2020-03-11 09:28:30.742][Native] System.Collections.Specialized.dll - 4.6.25714.01
[2020-03-11 09:28:30.742][Native] System.ComponentModel.dll - 4.6.25714.01
[2020-03-11 09:28:30.742][Native] System.ComponentModel.EventBasedAsync.dll - 4.6.25714.01
[2020-03-11 09:28:30.742][Native] System.ComponentModel.Primitives.dll - 4.6.25714.01
[2020-03-11 09:28:30.742][Native] System.ComponentModel.TypeConverter.dll - 4.6.25714.01
[2020-03-11 09:28:30.742][Native] System.Console.dll - 4.6.25714.01
[2020-03-11 09:28:30.742][Native] System.Data.Common.dll - 4.6.26011.01
[2020-03-11 09:28:30.742][Native] System.Diagnostics.Contracts.dll - 4.6.25714.01
[2020-03-11 09:28:30.742][Native] System.Diagnostics.Debug.dll - 4.6.25714.01
[2020-03-11 09:28:30.742][Native] System.Diagnostics.FileVersionInfo.dll - 4.6.25714.01
[2020-03-11 09:28:30.742][Native] System.Diagnostics.Process.dll - 4.6.25714.01
[2020-03-11 09:28:30.742][Native] System.Diagnostics.StackTrace.dll - 4.6.26011.01
[2020-03-11 09:28:30.742][Native] System.Diagnostics.TextWriterTraceListener.dll - 4.6.25714.01
[2020-03-11 09:28:30.742][Native] System.Diagnostics.Tools.dll - 4.6.25714.01
[2020-03-11 09:28:30.742][Native] System.Diagnostics.TraceSource.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Diagnostics.Tracing.dll - 4.6.26011.01
[2020-03-11 09:28:30.758][Native] System.Drawing.Primitives.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Dynamic.Runtime.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Globalization.Calendars.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Globalization.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Globalization.Extensions.dll - 4.6.26011.01
[2020-03-11 09:28:30.758][Native] System.IO.Compression.dll - 4.6.26011.01
[2020-03-11 09:28:30.758][Native] System.IO.Compression.ZipFile.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.IO.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.IO.FileSystem.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.IO.FileSystem.DriveInfo.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.IO.FileSystem.Primitives.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.IO.FileSystem.Watcher.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.IO.IsolatedStorage.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.IO.MemoryMappedFiles.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.IO.Pipes.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.IO.UnmanagedMemoryStream.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Linq.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Linq.Expressions.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Linq.Parallel.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Linq.Queryable.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Memory.dll - 4.6.27617.02
[2020-03-11 09:28:30.758][Native] System.Net.Http.dll - 4.6.26011.01
[2020-03-11 09:28:30.758][Native] System.Net.NameResolution.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Net.NetworkInformation.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Net.Ping.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Net.Primitives.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Net.Requests.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Net.Security.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Net.Sockets.dll - 4.6.26011.01
[2020-03-11 09:28:30.758][Native] System.Net.WebHeaderCollection.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Net.WebSockets.Client.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Net.WebSockets.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Numerics.Vectors.dll - 4.6.25519.03
[2020-03-11 09:28:30.758][Native] System.ObjectModel.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Reflection.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Reflection.Extensions.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Reflection.Primitives.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Resources.Reader.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Resources.ResourceManager.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Resources.Writer.dll - 4.6.25714.01
[2020-03-11 09:28:30.758][Native] System.Runtime.CompilerServices.Unsafe.dll - 4.6.26919.02
[2020-03-11 09:28:30.758][Native] System.Runtime.CompilerServices.VisualC.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Runtime.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Runtime.Extensions.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Runtime.Handles.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Runtime.InteropServices.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Runtime.InteropServices.RuntimeInformation.dll - 4.6.26011.01
[2020-03-11 09:28:30.773][Native] System.Runtime.Numerics.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Runtime.Serialization.Formatters.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Runtime.Serialization.Json.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Runtime.Serialization.Primitives.dll - 4.6.26011.01
[2020-03-11 09:28:30.773][Native] System.Runtime.Serialization.Xml.dll - 4.6.26011.01
[2020-03-11 09:28:30.773][Native] System.Security.Claims.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Security.Cryptography.Algorithms.dll - 4.6.26011.01
[2020-03-11 09:28:30.773][Native] System.Security.Cryptography.Csp.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Security.Cryptography.Encoding.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Security.Cryptography.Primitives.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Security.Cryptography.X509Certificates.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Security.Principal.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Security.SecureString.dll - 4.6.26011.01
[2020-03-11 09:28:30.773][Native] System.Text.Encoding.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Text.Encoding.Extensions.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Text.RegularExpressions.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Threading.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Threading.Overlapped.dll - 4.6.26011.01
[2020-03-11 09:28:30.773][Native] System.Threading.Tasks.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Threading.Tasks.Parallel.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Threading.Thread.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Threading.ThreadPool.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Threading.Timer.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.ValueTuple.dll - 4.6.26011.01
[2020-03-11 09:28:30.773][Native] System.Windows.Interactivity.dll - 3.0.40218.0
[2020-03-11 09:28:30.773][Native] System.Xml.ReaderWriter.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Xml.XDocument.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Xml.XmlDocument.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Xml.XmlSerializer.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Xml.XPath.dll - 4.6.25714.01
[2020-03-11 09:28:30.773][Native] System.Xml.XPath.XDocument.dll - 4.6.26011.01
[2020-03-11 09:28:30.914][Native] Trinet.Core.IO.Ntfs.dll - 4.1.1.0
[2020-03-11 09:28:30.961][Native] v8-base-x64.dll -
[2020-03-11 09:28:31.008][Native] v8-libcpp-x64.dll -
[2020-03-11 09:28:31.133][Native] v8-x64.dll -
[2020-03-11 09:28:31.133][Native] WebSocket4Net.dll - 0.15.2.11
[2020-03-11 09:28:31.383][Native] Xceed.Wpf.AvalonDock.dll - 3.6.0.0
[2020-03-11 09:28:31.414][Native] Xceed.Wpf.AvalonDock.Themes.Aero.dll - 3.6.0.0
[2020-03-11 09:28:31.617][Native] Xceed.Wpf.AvalonDock.Themes.Metro.dll - 3.6.0.0
[2020-03-11 09:28:31.680][Native] Xceed.Wpf.AvalonDock.Themes.VS2010.dll - 3.6.0.0
[2020-03-11 09:28:31.867][Native] Xceed.Wpf.Toolkit.dll - 3.6.0.0
[2020-03-11 10:27:34.258][Native] Unhandled exception! System.NullReferenceException: Object reference not set to an instance of an object.
at BalsamiqWireframesCommon.Utils.LocalStorageData…ctor()
at BalsamiqWireframesCommon.Utils.LocalStorageData.Instance()
at BalsamiqWireframesCommon.BalsamiqNative…ctor(CreateHostsDelegate createHostsCallback, Dispatcher uiDispatcher)
at BalsamiqWireframes.MainWindow.InitializeNative(Boolean isOpenProject)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
at MS.Internal.LoadedOrUnloadedOperation.DoWork()
at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
at System.Windows.Interop.HwndTarget.OnResize()
at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
[2020-03-11 10:27:34.260][Native] System.NullReferenceException: Object reference not set to an instance of an object.
at BalsamiqWireframesCommon.Utils.LocalStorageData…ctor()
at BalsamiqWireframesCommon.Utils.LocalStorageData.Instance()
at BalsamiqWireframesCommon.BalsamiqNative…ctor(CreateHostsDelegate createHostsCallback, Dispatcher uiDispatcher)
at BalsamiqWireframes.MainWindow.InitializeNative(Boolean isOpenProject)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
at MS.Internal.LoadedOrUnloadedOperation.DoWork()
at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
at System.Windows.Interop.HwndTarget.OnResize()
at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

Thank you

Hi @yyosephh and sorry for the trouble.

I’ve looped in our dev team and we’re looking into it. I’ll reply via email as soon as I have more information to share. In the meantime, would you like to try out our web version, Balsamiq Cloud?

It uses the same file format and you’ll be able to download your project to use it in our Desktop version once the issue is solved.

We’ll do our best to help!

Thank you @Virgin ill try but i also want to fix this issue

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