Balsamiq Community Discussion

Importing Assets: PNGs no longer upload


Suddenly PNG files do not load. An error message indicates that the file format is not supported.
The file size is small - 4KB.
It was working fine only 2hrs ago - did you guys do an update?


Hi @David_Sargent,

Sorry again for the hassle (I believe you also sent us an email I replied already).

We had a server roll over that caused the issue. We are investigating to find the root cause of it.

Please retry your action it should be processed correctly.

Let us know if you still have the issue.

Happy wireframing! :smile: