Impossible to add assets


#1

Hello,
i have problem to add assets on my mockup (on the web version of balsamiq).

I had no problem to upload assets before. I did it several times

But today i wanted to add 3 small size (2Ko) assets, and they don’t appear in the “project assets” file when i edit my mock up.
Impossible to work with them :confused:

can someone help me please?

(sorry for my bad english)


#2

Hi @Lao_Ra,

Sorry for the snag. Let’s try to get those assets in your project:

Would you mind trying to upload the related files from the project page outside the editor?

Here is the documentation page if needed: https://docs.balsamiq.com/mybalsamiq/assets/

Please let us know if the issue persists, we’ll dig deeper!


#3

That’s how i did it. but it doesn’t work anymore.
i upload them from this link, it say “successfully uploaded” but then, when i click on “Edit” and open “project assets” it’s empty :pensive:


#4

Sorry again for the hassle @Lao_Ra.

Just one check: are you sure they have been uploaded as project assets (vs site assets)?

If so, please send the files to support@balsamiq.com so we can further look into it. We’ll get to the bottom of this!


#5

yes, i’m sure i upload it in “project assets”. After that, i even upload it in “site assets” too, just to be sure ^^’

i will send the files, thanks for your help