Balsamiq Community Discussion

License Key File Location

Our company just purchased some licenses for Mockups 3 Desktop but we have a few machines that we “IT” did not install. Is the license key saved on the user PC? If it was a Trial, is there a way to determine this?

Hi @sjones723,

Thanks for the post. When a copy of Mockups 3 is registered, the license details are stored in the local store folder.

The app can be registered and unregistered via the menu: Help -> Register…; Help -> Unregister from this Computer…

If the app is using a trial license, you’ll see a banner in the bottom of the app window letting you know you’re using a trial license and how many days remain:

trial

What I am looking for is the actual license number assigned to the user.

Ours is License Name: Southwest Power Pool

    License Key: (starts with

eJzzzU)

This is all I see in the Local Store.

The log file does not show the license key.

Sherry Jones

413-B

Office 501 614-3587

Southwest Power Pool

Thanks @sjones723. I understand.

I hope you understand that we need to be careful when sharing license data. Would you mind dropping an email to sales@balsamiq.com and we’ll pick this up there and get you all set.