Balsamiq Community Discussion

Login Authentication Issues


I seem to have a lot of issues logging into the google drive app. I’m in trial mode to get a feel for the application before deciding on whether or not it will be useful to the business. I’ve seen issues with OAuth authentications, as well as logging out and then trying to log back into the *.bmpr file created in Drive. Here are some screen shots from where I’m sent when I have these errors:


Hi Dro_Simoes,
Sorry for the snag.

Can you please try to open the app using the “incognito” mode of your browser.
The “incognito” mode disables some add-ons/cookies that could interfere with the authentication steps.

In case the problem persists contact us at and we can set up a video call to investigate better the issue.