Mybalsamiq hangs on .BMML import


#1

I’ve been working in Balsamiq on the desktop, and exported the project to a BMMLs zip. When I go to import these into mybalsamiq (so I can easily share them), the import hangs on a couple of the mockups. The loading indicator continues spinning, but never finishes. Most of the mockups import fine, but it seems to hang on a couple of them.

Any ideas on how to troubleshoot this? I had to result to exporting as a PDF and sharing, which obviously isn’t ideal. What should I check?

Thanks!

Justin


#2

Hi @jwd2. It could be that one of the individual Mockups is hanging the whole project. If you want to email us at support@balsamiq.com we might be able to diagnose the problem a little better.