Balsamiq Community Discussion

myBalsamiq is crashing every time add Mockup


#1

I cannot use myBalsamiq. MyBalsamiq crashed when I was in the middle of a Mockup and trying to add an image. I lost everything I had done. Now, every time I try to add a new Mockup it crashes. It looks like a Flash problem, but I’ve updated Flash with no effect. I’ve also tried: reading hundreds of FAQs, creating new projects, deleting cookies for balsamiq and Flash, closing Firefox, and shutting down my computer.

Any other ideas?

Hoping someone can help,
Mrs


#2

Ugh, I’m really sorry about that @lpilipen. That does indeed sound like a Flash issue.

I’m curious if something under Firefox’s hood got messed up. Do you get any errors before the crash?

If it’s possible, I’d like to see if you have the same trouble in another browser. When you have a moment, would you mind trying that?

I cannot apologize enough for the lost work @lpilipen. We will do whatever we can to figure out what happened.


#3

Hi. I used Edge on my husband’s laptop and that worked. Not thrilled that I had to create everything all over again. Adding .jpg’s seems to be working with Firefox now.

Thank you.


#4

Sorry again for the trouble with this @lpilipen. It sounds like you’ve hit the bug preventing .jpg files to be uploaded in myBalsamiq. The good news is that we fixed this one the other day so this shouldn’t happen anymore.

I’m really sorry for the extra work we caused you, please get in touch via email if you have time, we would like to make up for the annoyance.


#5

Thank you for your reply. I’m working on a final project for a class and really didn’t need the extra headache. What did you have in mind?


#6

We were thinking about adding some time to your myBalsamiq trial/subscription. It won’t take back the extra work you had to do but could give you some opportunity to work on another project maybe. :slight_smile:


#7

That would be great.
Thank you!


#8

Cool deal. We will get it added, @lpilipen.

Just to verify, your site name is curie. Is that correct?


#9

yep. After Madam Curie the physicist/chemist. I was having trouble logging on. I’ll have to reset my password.
Thank you,Mrs

Brendan Your Friend and Mine
August 15 |

Cool deal. We will get it added, @lpilipen.

Just to verify, your site name is curie. Is that correct?

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In Reply To

lpilipen
August 15 |

That would be great. Thank you!
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#10

Just added it @lpilipen, let us know if you need anything else! :slight_smile: