Balsamiq Community Discussion

Paste feature stopped working


#1

The copy and paste function stopped working. I cannot copy and paste from within the same mockup page. I have tried exiting and reloading the page. I have also tried using the Menu selections (instead of the keyboard shortcuts, but I just get a message telling me to use the command V shortcut. This was working fine for me last week.


#2

Really sorry for the trouble here, Justin.

This is related to a bug that Google introduced into their Chrome browser last week. While it is now fixed in their nightly build, we aren’t sure when that fix will make it to the release build.

We are testing a workaround for the bug now. If all goes well, and it doesn’t break anything in other browsers, we should be able to release it this week. Keep an eye on this thread for updates.

Until the workaround is released, if you open Balsamiq Cloud in a different browser, copy/paste should work again. But please let us know if that’s not the case.

I’m sorry again for any hassle this causes you. We are hoping that our workaround will work until Google fixes the issue.


#3

Hi Brendan

Thanks for getting back to me so quickly. Thanks for the update and helpful information.

Justin


#4

I am working on Safari and here also copy and pate version for Google Drive is not working? Do we have any solution ?


#5

Sorry about that @SandeepUX. I’ve just replied to your original post here and we’ll do our best to help!


#6

Hi, I’m having this issue too. Didn’t happen until very recently… What can I do?


#7

Hi @Adrien_D_Ahlqvist,

We’ve seen this issue in a couple of platforms and browsers and have shipped fixes to address the known issues. Can you try clearing your browser cache, reloading the page and see if the issue persists.

If it does, please get back to us with the platform and browser you are using and we’ll investigate. Thank you!


#8

Hi, thanks for your answer. Sadly I have tried and it does not work…


#9

Hello again @Adrien_D_Ahlqvist,

Can you let me know which platform you’re on (macOS, windows, Linux, etc.) and which version? Can you also let me know which browser you are using and which version?


#10

I’m working on chrome os on its stable channel. This means I have the lastest version of chrome.

Le lun. 22 oct. 2018 à 17:46, Alasdair Manson balsamiq@discoursemail.com a écrit :


#12

Thanks for the details, @Adrien_D_Ahlqvist. I’ve just checked and it looks like you’re using our Google Drive add-on, correct?

The fix didn’t make it to this product yet but it will go live with our next update there, thanks for your report!


#13

Yes I am, thanks a lot. BTW, CTRL+shift+V does the job :slight_smile:

Le mer. 24 oct. 2018 à 05:16, Virgin Pereira balsamiq@discoursemail.com a écrit :