Balsamiq Community Discussion

Please help - Trying to move wireframe but "Your space is suspended...."

Hello all,

I’m new to this software and community. I have been asked to move a wireframe from one project to another (via but all the export options are greyed-out on the project menu as well as the copy / paste options on the edit menu.

There is a yellow bar at the top of the window saying “Your Space is suspended…”. Is this preventing me from moving the wireframe from one project to another (via export / import or copy / paste) or am I just being dim?

I would appreciate any assistance / guidance. Apologies if this is the incorrect space for this. I have been trying to get this to work for the last few hours and I don’t want to go back to my boss and say I cant do it without exploring all options.

Thanks in advance

Hi @WireWool,

These actions are not accessible because the Space is suspended indeed.

I couldn’t find any Balsamiq Cloud account related to your email address. Would you mind sending us an email to from the related email account so that we can look into it?

We’ll do everything we can to help! :slight_smile:

Hi @Virgin, Thankyou for your prompt reply. I will pass this information back to my boss and see how they would like me to proceed.


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