Render Shape with text does not show wrapped text


#1

Version: 3.999.145

  • Create a shape
  • Add text to the shape so that the text wraps to a second line
  • Render the mockup as PNG or PDF
    ** Expected: Full text as seen in Balsamiq will render in the resulting PNG or PDF file
    ** Actual: only the first line of text will be rendered.

#2

Thank you so much for letting us know about this! I was able to easily reproduce what you are seeing. I’ve written it up in our internal tracker, and we’ll get it fixed.


#3

I found this problem whilst creating a diagram in version 3.0.4. It is still present in 3.0.5.

I had created a test file and screenshots before I found this ticket so I’ll add them for detail.

View in Balsamiq 3:

Rendered Output

Sample file

shape_multiline_text_export_bug.bmpr (20 KB)


#4

Yes, it is still in 3.0.5, unfortunately. We will post here again when we release the fix for it. Hopefully it should be soon! Sorry for the trouble.


#5

I just run into a problem with PDF export: I have the following control

{“mockup”:{“controls”:{“control”:[{“ID”:“359”,“h”:“77”,“measuredH”:“32”,“measuredW”:“32”,“properties”:{“align”:“left”,“backgroundAlpha”:“0.75”,“borderColor”:“9338051”,“color”:“16777215”,“shape”:“roundRect”,“size”:“13”,“text”:“Online access over cloud service”},“typeID”:“RoundButton”,“w”:“130”,“x”:“1265”,“y”:“380”,“zOrder”:“0”}]},“measuredH”:“457”,“measuredW”:“1395”,“mockupH”:“77”,“mockupW”:“130”,“version”:“1.0”}}

If I export this to PDF, I only see the line “Online access over”, but not the words “cloud service”.

Please look into it, We have lots of text like this in our mockups.

I use Mockups for Windows 3.0.5

Thanks, Andi


#6

Hello all! This is fixed in our upcoming release. We are doing final testing on it today, but you can get it here: http://balsamiq.com/download/ondeck/. Thanks!


#7

Hi,

I can confirm that this is fixed in release 3.0.7. Thank you for getting this sorted so quickly. :smile:

Thanks!