Balsamiq Community Discussion

Resolution messes up when uploading to Invisino

I’m trying to export to PNG / PDF and upload to Inivision, but every time the resolution get’s messed up. Any advice?

Hi @Dina_N and sorry for the hassle.

Are you getting a bigger resolution than you would like?

We recently improved the quality of our PNG exports because folks were asking for higher resolution PNG exports but we have been getting a few reports like yours and we’re discussing a potential option that would allow selecting the desired export format. I’ll add your vote for it.

As a workaround, you could resize it in a third-party tool (e.g. Preview on macOS or IrfanView on Windows) but I know that’s not an ideal solution.

I’m sorry that I don’t have a better answer for you today, @Dina_N, but we will talk about this and see if we can offer a better solution.

Hey @Dina_N,

It looks like Invision added support for retina images as well. You just need to add @2x to the filename (eg: image.png becomes image@2x.png).

Doing that should resize the image appropriately.