Scrolling doesn't work on my touchpad


#1

Hi, I’m on Dell XPS 13, i.e., fairly mainstream laptop with “precision touchpad”. Two finger scrolling works everywhere except Balsamiq Muckups 3. Is that a know issue? Makes it hard to work with wireframes that are longer than a viewport.

Thanks.


#2

Sorry about that, @borekb.

This has to do with a framework limitation and how your trackpad fires off scroll events. It’s not something with can fix in the current version of Mockups, but it will be fixed in the next generation version.

I’m really sorry that I don’t have a better answer for you, but this won’t be a problem forever. The fix just takes a little longer than we would like. :frowning:


#3

Thanks, very much looking forward to a “native” version :slight_smile: (I used to be Flex / Air developer myself but boy the technologies advanced! Will v4 beta be out soon-ish?)


#4

We are hoping for later this year, Borek. It kind of depends on Balsamiq Cloud, but that beta has been going pretty smoothly!


#5

I was hoping for later this month :slight_smile: Think the first mentions of the rewrite are from 2015 but I can imagine it is a giant effort. Good luck!


Drag to pan view
#6

You can easily solve the issue using a setting option. For this go to device and find mouse and touchpad and mode to an additional mouse or change mouse property. Check hp touchpad not working for more help and support.


#7

I just installed the newest version of Mockups 3 on my Mac and now two-finger drag scrolling on my touch pad works vertically, but not horizontally!! This is a pretty big sudden issue that I don’t recall having with the previous version.


#8

It’s true, @Matt_Laurence, the underlying framework isn’t catching horizontal scrolling for some reason. We aren’t sure we can fix it, but we are looking into it.

If you downgrade to 3.5.15, scrolling will work again. I’m sorry that we don’t have a better solution right now.