Software wont open

i click on the icon and it opens and closes
i have rebooted and its just the same

Hey friends,

Phil reached out to us over email as well, and we were able to get them back up and running. If other folks find themselves in this situation, here is how you can fix it:

  • In your Windows Control Panel > Programs and Features uninstall Balsamiq Wireframes for Desktop

  • Again, in Control Panel > Programs and Features, click on the VC++ 2015-2019 Redistributable and click Uninstall

  • Choose REPAIR instead of Uninstall

  • Reinstall Balsamiq Wireframes for Desktop.

Hi Brendan,

Alas I tried this and unfortunately it still pops open and closes straight away after the initial install. Any further advice you could help with? (We have Windows 10.0.19042 64bit)

I am about to reply to your email, Dean. I will update this thread when we figure out the fix. :slight_smile: