[Solved] Having trouble importing an image


Hi, new to balsamiq and I’ve come up against something that I can’t get my head around. I’m trying to import an image as a background. In the assets view it is there but only with a placeholder icon. It’s nowhere to be found in my ribbon and not an option when trying to insert into an image box. I’ve attached images of what I mean.


Hi @Harry_Bailey,

Thanks for the post and apologies for the blip here - not sure why your image is not appearing correctly but I’m sure we can get to the bottom of it.

Would you mind sending the image file as an attachment to support@balsamiq.com and I’ll dig into this for you?


We picked this up offline but looks like it was simply a missing extension. Renaming ‘backgr’ to ‘backgr.png’ so we know it’s a PNG image solves the problem.


Yeah that sorted it, cheers!