Balsamiq Community Discussion

Strange problems reopening saved mockup


I have recorded a video. Can I upload it somehow. I think it is the easiest way to demonstrate my problem. When reopening the mockup I cannot get the visualizations visible…

Thanks and regards



Hi @elix !

You won’t be able to upload the video directly in the forums, but you could use a 3rd party service such as:

Then copy and paste the link into this topic. Let me know if you have any troubles! :smile:


Or send us the video and the project directly to


The issue was a file corruption. I hope I could restore everything @elix

If somebody else has a file that causes the application to hang on opening it feel free to contact us directly via