Balsamiq Community Discussion

Symbols not appearing in task bar


When I select the Symbols button the available graphic images disappear. The other buttons display graphics (All, Assets, Big, Button, …).

Attached is the image of what I see.


Hi there

Not sure if you are aware, but the Symbols will appear empty on first use/new file. When you import items from MockupsToGo or say image files from your HDD, then they will appear in the Symbols tab.

i.e. in one of my projects I have imported mobile phone symbols from MockupsToGo (

If instead you have added symbols but they are missing then I’m sure the support staff will endeavour to assist.


Hi @pottmi,

@Ryan almost said it all! (thanks for the assist my friend :slight_smile:)

The Symbols category of the UI library will indeed be empty at first and you can either add your own Symbols (as documented here) or existing ones if you’d like.

Hope this helps! Please let us know if you need any further assistance with this.