Balsamiq Community Discussion

UI Library assets won't load completely


Some of my UI library will load, but not all. For example, everything will load under Markup, but Common just loads the word descriptions and not the images. Assets won’t load anything.


Hey @courtneyw, thanks for letting us know about this. It’s a known bug on our radar, and we are working hard to fix it. Restarting the application almost always resolves the problem, although we have heard that sometimes a reboot is required. Sorry for the hassle!