Unable to activate official id


unable to activate cloudlogin with official id


Ack, I’m sorry about that @ckoralli. Would you mind trying in an incognito window?

If that works, you may have to clear Chrome’s cache to get it to work again.

Give that a shot and let us know!


That didn’t work for me.


I’m sorry about that, Chandra.

I did some more digging and I’d like to see what happens if you try to log in directly at balsamiq.cloud.

Let’s see if that gives you the ability to create a space.


Thanks, it worked! Earlier direct login wasn’t working for me.

I have a quick question thou-

I am using cloud trail and would like to export the project/wireframes. Do you think it’s possible?

If yes, please guide me how can I do it.


Oh good news - that was an easy fix!

As for exporting, could you tell me a little more about that? We do offer exporting to PDF and PNG from inside the editor. You can also download your project file as well, and open it with any of our apps.

Is that what you’re looking for, Chandra?


Yes, thank you helping me out today.

I really appreciate that. Thanks, Brendan!


Hi Brendan,

Today by mistake I deleted a project and now it’s no more in my file.

By any chance can I retrieve it? I deleted the file like a couple of hours ago.

Chandrashekhar l Business Analyst

P:1.516.473.0518 | Office: 145 Pinelawn Road (Greenway Bldg. #145), Melville, New York - 11747


Hi @ckoralli,

Can you drop me an email at support@balsamiq.com (from the email address you use for Balsamiq Cloud) with the name of the project and we’ll see what we can do to retrieve your project, ok?


Sure, thank you!