Balsamiq Community Discussion

Unable to complete sign up

I received an invitation to join, and am signing up with google authentication. I can’t complete the sign up because, after selecting the checkbox, the Continue button will not enable on the agreement dialog.

The reason appears to be because of a JavaScript error:

Hi @gclarke and sorry for the trouble.

Have you already tried a different browser to see if it makes any difference?
If the issue persists, could you please email us via

We’ll do our best to help!